SUPPORT

Email support@pocketham.com, or in the iPhone app open Settings and tap Report a bug or Make a wish. Bug reports from the app include the app and computer versions, which helps us fix things fast.

Install PocketHam on your Mac, Windows PC or Linux computer from pocketham.com, open it, and scan the pairing code with the iPhone app. That's it. No account and no port forwarding. No computer handy? Tap "Try a demo computer" on the phone's first screen.

Make sure PocketHam is running on the computer and the computer is awake and online. Away from home the connection can take a few extra seconds while it finds the best path. If it never connects, quit and reopen PocketHam on the computer, then send a bug report from the phone.

Anything that can run commands or touch files starts switched off and is turned on at the computer: the terminal and agents in Settings, shared folders and "Phones can add files" on the Files page.

Chat is free. Pro and Full Ham are subscriptions in the iPhone app. Bought on another iPhone? Open the plan screen and tap Restore purchase. To cancel, open the Settings app on your iPhone, tap your name, then Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com.

The short version: we don't want your data. The long version is on the privacy page.